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Frequently Asked Questions
About Masters and Maxims
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Masters&Maxims aims to create even better, broader, bigger, and more mind-blowing educational experiences—and giving you even more reasons to love learning. At Masters&Maxims, you can let your mind go. We have curated thousands of videos with millions of why’s, how’s, where’s, what’s, who’s, and when’s to answer every wonder you’ve ever had. But never fear! All our videos are still academically comprehensive, relentlessly entertaining, and led by engaging experts.
We really want you to love us, so we’re giving you a chance to take a test drive, kick the tires, sample the goods, all for free. Your free trial will give you access to the entire Masters&Maxims catalog of videos on all your favorite devices—Roku, FireTV, Android phones, and Apple phones and tablets. Well, almost all your favorite devices.
After your free trial ends, your credit card will be billed based on the membership plan that you have selected. Decided you already know everything that is worth knowing and there’s nothing in the world you wonder about? Well then, cancelling is easy. Just visit the My Account page where you can cancel in a few simple steps. If you cancel during the free trial period, you will retain access until your free trial period ends and you won’t ever be billed.
Billing
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You can review the next billing date and next billing amount from the "My Account" section on our website. You can reach this page via the menu that appears when you hover over your username in the upper right corner of the website. Your next billing date and amount will appear on this page.
To view your payment history:
If you purchased through the mobile app for your iOS device
Open Settings icon on the iOS device
Click your name at the top of the screen
Click “Subscriptions”
If you have an active subscription it will appear under the "Active" section.
If you purchased through the mobile app for your Android device
Launch the Google Play Store app.
Tap Menu
Click on My Apps or Apps
Click on Subscriptions and tap on the app of the subscription you’d like to view
A valid credit card is required to ensure you are a real person and to help mitigate piracy during Free Trial Periods. Your card will not be charged as long as you cancel during your Trial Period. Cancelling during a Free Trial will end your membership immediately. You will not be entitled to another free trial if you join again. We advise cancelling at least 24 hours before the trial ends
Manage My Account
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How you cancel, depends on how you signed up.
Via our website:
Hover over your name(email) on the top right corner of the page and select "My Account"
Click "Cancel membership" located under "Membership Plan Management"
Via mobile app for Apple devices:
Open the Settings icon on the iOS device
Click on “iTunes and App Store”
Tap on Apple ID at the top of the screen
Click “View Apple ID”
Enter Apple ID password and Sign In
Scroll down to the “Subscriptions” section
If you have an active subscription created through the iOS app it will appear under the “Active” section.
Select "Masters&Maxims" and cancel.
Via mobile app for Android devices:
Launch the Google Play Store app.
Tap Menu
Click on My Apps or Apps
Click on Subscriptions and tap on the app of the subscription you’d like to cancel.
Via website desktop or laptop:
Log into your account through the website, hover over your name (email) and select My Account.
Via website on mobile browser:
Tap Sign In at the top right of the screen and sign in.
Once signed in, tap your name (email) and select My Account.
The My Account section includes:
Changing your email address
Resetting your password
Updating your payment method
Viewing Billing history
Managing your devices
You may cancel at anytime. No refunds are provided. You will have access to the content through the end of your billing period. If you cancel within the free trial period, your membership will remain active until the end of your free trial period. For more information, see our Terms of Service.(javascript:void(0))
You may opt-out of marketing emails by setting your email preferences on the "My Account" section of the website. You can reach this page via the menu that appears when you hover over your username in the upper right corner of the website, or under "Settings" if you are on the mobile website. You may also opt-out of marketing emails through the "unsubscribe" link provided at the bottom of any marketing email that you receive from MastersandMaxims.com
Technical
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Masters&Maxims can be enjoyed on mobile devices, desktop browsers, and TV connected devices. For the best experience, we recommend the following platforms
Mobile Devices:
• Android phones and tablets (OS 8 and above)
• iOS phones and tablet (OS 11 and above)
Desktop Browsers (the most current versions)
• Chrome
• Firefox
• Safari
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